Refund and Returns Policy

Refund Policy

Last Updated: [22/01/2025]

At Infotouch Learning Space, we strive to ensure a positive learning experience for all our users. This Refund Policy outlines the terms under which refunds may be issued for purchases made on our platform. By using our services, you agree to the terms of this policy.

1. Eligibility for Refunds

Refunds are considered under the following conditions:

a. Digital Courses and E-Books

  • No Refunds are available for digital /virtual content.
  • Users must provide a valid reason for the refund request for the course only.

b. Technical Issues

  • If users are unable to access purchased content due to technical issues originating from our platform, we will issue a refund after verifying the problem.

c. Duplicate Payments

  • In the event of accidental duplicate payments, a full refund will be provided for the duplicate amount.

2. Non-Refundable Items

Refunds will not be issued under the following circumstances:

  • If the course or e-book has been fully accessed, downloaded, or completed.
  • Promotional or discounted items clearly marked as non-refundable.
  • Failure to achieve desired results after completing the course or using the content.
  • User dissatisfaction without a valid reason or evidence of a technical issue.

3. Refund Process

To request a refund:

  1. Contact us at [nawaz.itprofessional@gmail.com] with the subject line “Refund Request.”
  2. Provide the following details:
    • Full Name
    • Email Address used for the purchase
    • Order ID or Transaction Reference
    • Reason for the refund request
  3. Our support team will review your request and respond within 7 business days].
  4. Approved refunds will be processed to the original payment method within 7-10 business days].

4. Exceptions

Infotouch Learning Space reserves the right to deny refund requests that do not meet the conditions outlined in this policy. Refund approvals are subject to our sole discretion.

5. Changes to the Refund Policy

We may update this Refund Policy at any time without prior notice. Changes will be effective immediately upon posting on our website. Users are encouraged to review this page periodically for updates.

6. Contact Us

If you have any questions or concerns regarding this Refund Policy, please contact us:

  • Email: [nawaz.itprofessional@gamil.com]
  • Phone: [Insert Phone Number]
  • Address: [Insert Address]

Thank you for choosing Infotouch Learning Space. We are committed to providing a fair and transparent process for all our users.